An initial draft of this script was created by NerdWallet using automation technology, then thoroughly reviewed, edited and fact-checked by NerdWallet’s human writers and editors.
Our small phones come with big bills: The average monthly cell phone bill was $135 in 2024, according to the latest J.D. Power wireless data.
Use that phone to call your carrier’s customer service representative, who may help you lower your bill or otherwise get you a good deal. This is a smart time of year to do it, as carriers often roll out aggressive promotions during the holiday season to attract new customers and boost end-of-year sales.
Your script for finding ways to save
As for what to say on the call, we’ve got you covered. Use the script below to make your case to a representative, who could potentially help you access promotions, switch to a more affordable data plan, waive fees or otherwise save you money.
You’ll be most successful if you first study your current plan and how long you’ve been a customer, as well as promotions offered by your provider and its competitors. Find more guidance, like how to prepare for a successful call, below the script.
Have this research on hand, then find the customer service number on your bill or carrier’s website. If you get an automated operator, say “speak to a representative” a few times. When you connect with a representative, aim to be kind but firm.
Introduce yourself
“Hi, my name is [Your Name]. I’m reviewing my expenses and want to discuss my current cell phone plan to see if there are ways I can save money or get more value. Can you help me with that?”
Ask for an account review
“Could you please look at my account to see if there are any adjustments we can make based on my data usage or features I’m not fully using? I want to make sure I’m not overpaying for anything I don’t need.”
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