The FullPass ticket company asked this Friday to meet with officials of the Federal Consumer Prosecutor (Profeco), which on Wednesday suggested consumers to avoid the purchase of tickets for future events of the company, after a problem with the cancellation of the afterlife event in March.
In a statement, the firm pointed out that it seeks to demarcate responsibilities on the suspension of the show, a decision attributed to the organizing brand, and expressed its willingness to address the pending reimbursement cases.
FullPass said that in the last four years it has sold more than 212,000 tickets for 221 events, with incidents in just 0.01 % of the operations.
He argued that in cancellations such as Afterlife, failures do not always fall on the ticket, but in brands, promoters or artists.
“Unfortunately, the company Bullettera is the one that must assume the consequences,” he said.
The company acknowledged that the return of tickets for the canceled concert presented irregularities due to technical factors related to payment methods. Among them, he said purchases with non -nominative cards, expired plastics, payments made with third -party cards and cases of tickets acquired by resellers.
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Of the 27,000 tickets sold for Afterlife, Profeco has registered 265 complaints due to lack of reimbursement. Of these, 40 have been reconciled and 217 remain in process, while the rest are in withdrawal or provisional archive.
The company admitted that an internal communication error led to the sending of incorrect emails to those affected, which generated discomfort and prevented effective coordination with Profeco.
In response, he said he agreed with the authority to install a negotiating table, the authorization of a specific email and a telephone line to address the pending cases.
FullPass said that most attendees have already received their refund, which will continue to reconcile “with whom they were affected” and that these facts “make us learn how to improve our internal processes and communication with users.”
The company also disseminated a public message aimed at those who have not yet been reimbursed, in which it apologized for delays, said that its team works on the resolution of each case and asked to contact them through the official channels: the WhatsApp 981 133 8920 and the mail (Email Protected). Until now, Profeco has not issued additional comments on the company’s response.
With EFE information.
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