The business success of the 21st century is not measured only in profits, market expansion or technological innovation, also in the ability to build work spaces where dignity is as strategic as financial capital.
One of the most expensive and underestimated threats for global competitiveness is represented in the mobbingsystematic psychological harassment in the work environment. According to the International Labor Organization, in the world one in five people employed has been a victim of psychological violence.
Each case can hide absenteeism, rotation, loss of talent, fall in innovation and litigation that directly impact corporate balances.
Labor violence does not always translate into shouts or insults. It can be presented in a boss who constantly discredits a collaborator in front of the team, in emails or messages in humiliating group chats, deliberate exclusion to strategic meetings or excessive workloads assigned with the intention of causing error.
The economic impact is overwhelming. The American Institute of Stress estimates that work -related stress, largely linked to hostile environments and harassment, costs about 300 billion dollars annually. In Mexico, the Ministry of Labor has identified the mobbing Among the main causes of voluntary rotation.
The consequences are multiple: anxiety, depression, hypertension, cognitive wear, loss of internal cohesion in the organizational aspect and, in some cases, suicide.
If the diagnosis is clear, the challenge is in action. Google, after the publication of the “Project Aristotle” (Harvard Business Review, 2016), placed psychological security – the certainty of each collaborator of expressing ideas or recognizing errors without fear of reprisals – as the factor of greatest impact on the productivity of their equipment.
This year, the Command, Control, Computing, Communications and Citizen Contact Center (C5) of Mexico City has documented more than 3,400 calls to the 9-1-1 emergency line per attempt (60.5 percent), threats (38.8 percent) and less than one percent for deaths associated with suicide. Initiatives such as “Full Life, happy heart”, promoted in the national capital by the Head of Government, Clara Brugada, to address the mental health of students suggest a route: transverse policies that integrate prevention.
The ILO recommends formal protocols for psychological accompaniment and the worthy of the victims to their teams.
He mobbing It is not just a matter of sensitivity, so it is profitability.
About the author:
Salvador Guerrero Chiprés is general coordinator of the Command, Control, Computing, Communications and Citizen Contact Center (C5) of Mexico City.
www.c5.cdmx.gob.mx
Twitter: @C5_CDMX
The opinions expressed are only the responsibility of their authors and are completely independent of the position and the editorial line of Forbes Mexico.
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